(03) 9088 8060
enquiries MON-FRI 8:30am-5pm
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(03) 9088 8060
Monday to Friday: 8:30am - 5:00pm
73 Peel St, Melbourne VIC 3003
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FREQUENTLY ASKED QUESTIONS

FAQs

Is there a contract?

There are no lock in contracts! You can stop the service at anytime.

How do I pay for the service?

Payment is due upon completion of the clean and is payable via cash or EFT. It is to be made directly to your cleaner after each service, not to Inner West Domestics.
For time-efficiency purposes, it is recommended to make payment to our cleaners with cash unless they have a preference for EFT.

Do I need to be home when the cleaner comes?

For the initial clean, you may want to meet your cleaning tech. However, this is not necessary. If you are not home, you can leave a key out so your cleaner can begin upon arriving. Once they have finished, they will leave the key in a predetermined safe location determined by you.

Do I need to provide cleaning equipment and products?

Yes. Our customers provide the mop and vacuum for the clean. This is due to our hygiene policy. However, we do provide cleaning equipment and products for specialised jobs upon request. For our Spring Clean service, the cleaner will bring all necessary equipment and products.
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